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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Deja Lewis

Deja Lewis

July 28, 2025

5  out of  5
rating by Deja Lewis
"My family has been clients of State Farm and Chris Gibbens for quite a few years now. His office is always easy to get ahold of to ask questions or to make policy changes. I am frequently in contact with either Mallory or Nico, and they’re great!"
We responded:
"Thank you Deja - we really enjoy having you as a client!"
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Boyan Liu

July 14, 2025

5  out of  5
rating by Boyan Liu
"Mallory Lamb was very supportive and helpful. Overall, the experience was positive. I got everything done around 15 mins, and got the ideal insurance plan."
We responded:
"We’re so happy to help. Thanks Boyan!"
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Jeffrey W. Gilbert

July 10, 2025

5  out of  5
rating by Jeffrey W. Gilbert
"Chris has been my State Farm agent since 2011 and my experience has been positive in every way. I've had the best coverage and all the help that I could ask for in the two or three times that I needed to make a claim. The only reason that I left is that we moved to Europe this year, so unfortunately State Farm couldn't come with me. I highly recommend State Farm, especially if you work with Chris."
We responded:
"Thank you so much, Jeffrey! We will certainly miss seeing you around the Hill. Enjoy your next adventure!"
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Paul Burton

July 8, 2025

5  out of  5
rating by Paul Burton
"I've been insured with State Farm for a number of years and appreciate the superb customer service Chris Gibbens' office provides. Nico, especially, is always quick to respond to questions and thorough with policy explanations. They make it easy and that makes me happy."
We responded:
"Thank you Paul - we may use your quote as a mission statement! “We make insurance easy and that makes our clients happy”"
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Brandon Cox

July 4, 2025

5  out of  5
rating by Brandon Cox
"We switched to State Farm recently for both home and auto. Mallory made the switch very easy and saved my family a significant amount of money."
We responded:
"Thanks Brandon - welcome to the office!"
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kirsten beal

July 4, 2025

5  out of  5
rating by kirsten beal
"Mallory was extremely helpful and quick to respond to me about lowering my insurance costs. The entire office has been great to work with."
We responded:
"Kirsten - thank you so much!!"
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Paige Marie Gannon

July 2, 2025

5  out of  5
rating by Paige Marie Gannon
"Updating my renters insurance policy was quick and simple, and they were super helpful! I got the documentation I needed within just a couple minutes."
We responded:
"Thank you Paige! Glad we could help you out quickly."
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Riya Mehta

June 17, 2025

5  out of  5
rating by Riya Mehta
"I had a great experience working with Nico Jacobs!"
We responded:
"Thank you Riya!"
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Liane Kozai

June 10, 2025

5  out of  5
rating by Liane Kozai
"Amazing communication and quick replies with Mallory Lamb made our experience satisfactory! Super easy to supply information and ask questions. Would recommend for others!"
We responded:
"Thank you Liane!"
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Andrea Stathoulis

May 21, 2025

5  out of  5
rating by Andrea Stathoulis
"Great experience! Mallory at State Farm was quick, knowledgeable and made an otherwise super tedious task easy. We saved money and even when adding a new driver got a better rate compared to our old policy. I highly recommend"
We responded:
"Andrea - Mallory specializes in making the seemingly tedious task easy and smooth. Thank you so much for your review!"
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Michelle Mustaklem

May 11, 2025

5  out of  5
rating by Michelle Mustaklem
"Nico is so easy to work with! He’s responsive, thoughtful, and always willing to help."
We responded:
"Michelle - thanks for your kind words about Nico, you're absolutely right! We enjoy working with you!"
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L K

May 10, 2025

5  out of  5
rating by L K
"I have been a client working with Chris Gibbens since 2011. His office has helped insure me, my family and my business. Over the past few years, I have been in contact with Nico in the office for several changes based on my needs evolving. Nico has been super responsive and has excellent follow through. If you are looking for a new insurance agent that makes you feel like they know you and care about making sure your insurance needs are met, I highly recommend Chris and his team."
We responded:
"Thank you Lynette! Getting to know you allows us to provide the best insurance advice possible so thanks for more than a decade of your loyalty!"
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Marcella Stewart

May 8, 2025

5  out of  5
rating by Marcella Stewart
"I recently relocated to Seattle and was referred to State Farm/Chris Gibbens by my Sister who has used them over 20 years. I was very impressed with Mallory Lamb who helped me understand what certain coverage would provide for me and gave detailed examples. She also helped with questions I had for my son looking for car insurance out of state! I highly recommend this team!"
We responded:
"Thank you so much Marcella, and welcome to Seattle!"
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Sruthi Namburi

May 6, 2025

5  out of  5
rating by Sruthi Namburi
"I worked with Nico Jacobs who was extremely helpful. He even remembered me and reached out to me when eligibility rules were revised to allow me to get coverage. He was very pleasant and easy to work with. I always got quick responses to all my questions. I look forward to continuing to work with him as needed!"
We responded:
"Thank you Sruthi!"
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P. Springer

April 15, 2025

5  out of  5
rating by P. Springer
"Chris and his team are so quick to respond and very helpful with answering questions. I recently had make an update to one of my policies due to an upcoming move and Nico had the changes completed in less than a day. The responsiveness and attention to detail was very much appreciated! Definitely a great office to work with if you are under the State Farm umbrella or thinking of switching."
We responded:
"Thank you Trish!"
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Alison C

April 8, 2025

5  out of  5
rating by Alison C
"Really great experience working with this office and everyone who works there. Mallory and Nico are great! They are quick responders and communicate very well. I’ve been really happy with this particular office for a few years now!"
We responded:
"Thank you Alison! Mallory and Nico truly are great and huge assets to our team. We appreciate you!"
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Emily Castillo

April 8, 2025

5  out of  5
rating by Emily Castillo
"Mallory has been so helpful! We have used this office since 2012 and still use them even though we moved to Eastern Washington!"
We responded:
"Thanks Emily! We’re honored to have taken care of your insurance needs for over a decade, even after your move to the other side of the state."
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Rafael Freire Kloecking

April 8, 2025

5  out of  5
rating by Rafael Freire Kloecking
"Mallory and team are great agents and very helpful in answering any concerns and questions one may have. Getting insurance is a very smooth and easy process"
We responded:
"Thanks Rafael. Happy we can make the insurance process easy for you!"
Profile photo of Faith Berry

Faith Berry

April 1, 2025

5  out of  5
rating by Faith Berry
"Chris and Mallory have been helping me with renter's insurance for the past 4 years (and probably the next 4 years!), they are always super friendly and quick to respond :)"
We responded:
"Thanks Faith!"
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Kathleen Gallagher

March 31, 2025

5  out of  5
rating by Kathleen Gallagher
"The staff at this office are so easy to work with and respond to any questions/requests quickly. I appreciate their guidance and support with our insurance policies."
We responded:
"Thank you so much, Kathleen!"
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Jennifer Hall

March 31, 2025

5  out of  5
rating by Jennifer Hall
"Chris and his whole team have been great to work with! Very friendly and responsive whenever we call with questions regarding our policy~"
We responded:
"Thank you Jen!"
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Flora Worley

March 31, 2025

5  out of  5
rating by Flora Worley
"We recently bought a new home and worked with Nico on Chris's team to purchase a homeowners policy, additionally switching our auto policies over to State Farm in order to take advantage of bundle savings. The experience was super smooth and easy, and we've since worked with Nico both on a cracked windshield claim and to insure a new vehicle and received the same solid, dependable, and friendly service. I wouldn't hesitate to recommend SF Queen Anne to anyone looking for a new policy!"
We responded:
"Thank you Flora! We're grateful to have your insurance business and look forward to many years of providing great customer service!"
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ian holten

March 31, 2025

5  out of  5
rating by ian holten
"Chris Gibbens and Nico on his team have been great. They’ve gone out of their way to help with any questions about insurance and dealt with any issues in a prompt, professional and friendly manner that makes you feel that you are not just another policy holder but someone that they sincerely care about. I don’t want to be overly positive about insurance experiences but it’s really hard not to with the customer service I have received"
We responded:
"Ian - we do sincerely care about your best interest! Thanks for noticing and thanks for the review."
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Steven Sargent

March 31, 2025

5  out of  5
rating by Steven Sargent
"Chris and his team are very easy to work with - getting a quote and multiple policies set up was seamless! I definitely recommend working with him"
We responded:
"Thank you Steven!"
Profile photo of Gloria Wang Shawber

Gloria Wang Shawber

March 27, 2025

5  out of  5
rating by Gloria Wang Shawber
"I've been a client of this office for 15 years. Chris and his team are the best! Recently we've been communicating with Mallory, who is responsive, prompt, and efficient. I'm from a multigenerational State Farm family and this team is keeping my business!"
We responded:
"Gloria - thank you for 15 years of your business and many years to come! Your review brought a smile to our faces!"